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Customer Success Operations Manager

Full Time
Customer Success - Oxy

We are a market-leading web intelligence collection platform, providing premium proxies and data scraping solutions for large-scale public web data gathering. Today, we unite over 450 data industry professionals for one purpose: to create a future where all businesses have access to big data and business intelligence, and a work environment where everyone can grow and thrive.

Your day-to-day:

  • Perform recurring Quality Assurance:
  • Oversee agent interactions on different communication channels to identify deviations from quality standards

    Perform evaluations based on quality control processes

    Oversee the QA framework and suggest improvements

    Monitor team KPIs & ensure they are met

  • Participate in agents Onboarding & Training:
  • Create & Deliver training & coaching on identified Key Improvement Areas

    Oversee & Ensure effective new agents onboarding

    Act as the first point of contact & Subject Matter Expert

  • Improve Existing Processes & Efficiency:
  • Continuously improve main CS Team processes

    Maintain & improve internal Knowledge Base

    Analyze data, identify trends & develop strategies based on assessments

    Provide clear and concise reports

Your skills & experience:

  • At least 2 years of experience working in Customer Support Operations or similar role.
  • Excellent communication skills both in verbal & written forms.
  • Excellent knowledge of Customer Success related tools, processes, and industry best practices.
  • Previous experience in onboarding and overseeing internal training.
  • Previous experience setting up, using and/or configuring service desk tools (e.g. Zendesk, Jira, Salesforce, etc.)
  • Proven record of previously suggested ideas for improvements, shared known workarounds, troubleshooting tips & tricks, and hands-on mentoring experience.
  • Don’t hesitate to apply even if you missed some of the criteria.


  • Gross salary: 1980 – 2975 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

Up for the challenge? Let’s talk!

You will be talking to:
Kotryna Strašinskaitė
Kotryna Strašinskaitė
Let’s get in touch!
Apply now

Perks to keep you growing:


All possible learning opportunities to turn your experience into a personal career journey.


Bringing you the latest in technology, software, and gadgets to make your workday as smooth as possible.


Extra vacation days & gifts for special occasions and the years spent with us.


Hybrid work, offices based in the heart of Vilnius & Kaunas, and the ability to travel the world while working.


Get a taste of the world by attending conferences and business trips from Silicon Valley to the Middle East.


Private health insurance, mental and physical wellbeing benefits to help you stay fresh and steady.

Team building

Regular internal events, quarterly team buildings, workshops, team retreats & workation trips.

Office perks

Fully stocked kitchens, snacks, drinks, mixtape fridays, etc.


Discount offers, referral bonuses and more. Much more.

Bringing innovation to the heart of data

Since 2015, Oxylabs has emerged as an industry leader, enabling thousands of businesses to extract valuable insights from the publicly available data on the internet. Join us and become an innovator in one of the most important digital industries today!

% of people taking part in professional training
Founded in
Open positions
Proxy network
102M+ IP’s
Employee count
Patents to date
Clients Worldwide