Back to career

Technical Customer Support Specialist (Day shift)

Full Time
Customer Success - E-Commerce

We are a market-leading web intelligence collection platform, providing premium proxies and data scraping solutions for large-scale public web data gathering. Today, we unite over 450 data industry professionals for one purpose: to create a future where all businesses have access to big data and business intelligence, and a work environment where everyone can grow and thrive.

A word from the team:

Ever-growing and ultra-ambitious team is looking for a person who could give a hand in working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving customer queries – join us! You will find a lot of like-minded colleagues!

Your day-to-day:

  • Give joy to our customers by solving their queries via live chat and email
  • Ensure excellent customer experience
  • Answer customers’ queries & provide reliable information
  • Interpret and finetune the customer success process & performance
  • Work alongside techies to understand IT business logic
  • Build and develop customer relationships that will turn clients into advocates.

Your skills & experience:

  • Fluent in English
  • Ability to work full-time during the day shift (9:00 AM – 5:00 PM) in a rolling work schedule & hybrid working model
  • Energy to move mountains together with your team
  • Empathy and understanding – basically showing clients how important they are!
  • That you are looking for a real opportunity to grow
  • Helpful & humble personality – we want our team to practice what we preach – being helpful not only to our clients but also to others.


  • Gross salary starts at 1075 EUR/month + bonuses for night hours. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

The rest is on us:

  • Growth: Learning initiatives, personal career development opportunities, internal & external training, conferences, books library, training platforms & courses, even mentorship – everything you need to reach your goals!
  • Well-being: Private health insurance, professional in-house physiotherapists, on-site gym & workouts, mental health app subscriptions. 
  • Celebrations: Extra vacation days & gifts for special occasions and the years spent with us.
  • Team building: Regular internal events, workshops, team retreats & workation trips.
  • Comfort: Flexibility in regards to working hours and place.
  • Office perks: Fully stocked kitchens, PS5, Foosball, Friday bun tradition, Mixtape Fridays & more. 
  • Bonus: Discount offers, referral bonuses, and more. Much more.
  • Up for the challenge? Let’s talk! 

Up for the challenge? Let’s talk!

You will be talking to:
Kotryna Strašinskaitė
Kotryna Strašinskaitė
Let’s get in touch!
Apply now

Perks to keep you growing:


All possible learning opportunities to turn your experience into a personal career journey.


Bringing you the latest in technology, software, and gadgets to make your workday as smooth as possible.


Extra vacation days & gifts for special occasions and the years spent with us.


Hybrid work, offices based in the heart of Vilnius & Kaunas, and the ability to travel the world while working.


Get a taste of the world by attending conferences and business trips from Silicon Valley to the Middle East.


Private health insurance, mental and physical wellbeing benefits to help you stay fresh and steady.

Team building

Regular internal events, quarterly team buildings, workshops, team retreats & workation trips.

Office perks

Fully stocked kitchens, snacks, drinks, mixtape fridays, etc.


Discount offers, referral bonuses and more. Much more.

Bringing innovation to the heart of data

Since 2015, Oxylabs has emerged as an industry leader, enabling thousands of businesses to extract valuable insights from the publicly available data on the internet. Join us and become an innovator in one of the most important digital industries today!

% of people taking part in professional training
Founded in
Open positions
Proxy network
102M+ IP’s
Employee count
Patents to date
Clients Worldwide