We are a market-leading web intelligence collection platform, providing premium proxies and data scraping solutions for large-scale public web data gathering. Today, we unite over 450 data industry professionals for one purpose: to create a future where all businesses have access to big data and business intelligence, and a work environment where everyone can grow and thrive.
A word from the team:
Ever-growing and ultra-ambitious team is looking for a person who could give a hand in working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving customer queries – join us! You will find a lot of like-minded colleagues!
Your day-to-day:
- Give joy to our customers by solving their queries via live chat and email
- Ensure excellent customer experience
- Answer customers’ queries & provide reliable information
- Interpret and finetune the customer success process & performance
- Work alongside techies to understand IT business logic
- Build and develop customer relationships that will turn clients into advocates.
Your skills & experience:
- Fluent in English
- Ability to work full-time during the day shift (9:00 AM – 5:00 PM) in a rolling work schedule & hybrid working model
- Energy to move mountains together with your team
- Empathy and understanding – basically showing clients how important they are!
- That you are looking for a real opportunity to grow
- Helpful & humble personality – we want our team to practice what we preach – being helpful not only to our clients but also to others.
Salary:
- Gross salary starts at 1075 EUR/month + bonuses for night hours. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
The rest is on us:
- Growth: Learning initiatives, personal career development opportunities, internal & external training, conferences, books library, training platforms & courses, even mentorship – everything you need to reach your goals!
- Well-being: Private health insurance, professional in-house physiotherapists, on-site gym & workouts, mental health app subscriptions.
- Celebrations: Extra vacation days & gifts for special occasions and the years spent with us.
- Team building: Regular internal events, workshops, team retreats & workation trips.
- Comfort: Flexibility in regards to working hours and place.
- Office perks: Fully stocked kitchens, PS5, Foosball, Friday bun tradition, Mixtape Fridays & more.
- Bonus: Discount offers, referral bonuses, and more. Much more.
Up for the challenge? Let’s talk!
Up for the challenge? Let’s talk!
