We are the world’s leading proxy and web-scraping solution service providers driven by the eagerness to explore and innovate. Today, we unite over 400 big-data industry professionals for one purpose: to understand the public data gathering possibilities. With every new challenge, we learn from our mistakes and keep growing to stay ahead of the industry.
As a company, we work to empower users to grow their business through access to public data by providing global, reliable, scalable, and easy to use proxy network solutions.
Account managers are a key part of this process, through finding sales opportunities, forging strategic relationships and implementing account plans to maximize customer experience. Join us, become a learning & action – oriented machine and help us scale the world of data.
Your day-to-day:
- Forging strategic relationships with SMB accounts by engaging and managing key stakeholders.
- Understanding business needs, conducting research & transforming knowledge into account strategy.
- Holding recurring business reviews to align on account objectives, evaluate key metrics & track progress in account plan execution.
- Driving business value by capturing commercial opportunities (upsell, cross-sell, contract renewal) within your basket.
- Ensuring a seamless experience for the customer during product adoption and deployment, consulting guidance across our solutions portfolio.
- Proactive account activity monitoring and revenue retention management.
- Customer advocacy – collaboration with multiple internal stakeholders in order to improve customers’ experience, address issues, red-flags & fuel product development.
- Personal funnel tracking & team process building to achieve operational excellence.
- Keeping up to date with Salesforce & Analytics data – opportunities, funnel, account movement etc.
Your skills & experience:
- At least 1-2 years of experience in account management or similar customer-engagement role with a proven track record of relationship building with top-level executives.
- Analytical skills aimed at drawing business & industry insights as well as objective evaluation of self and team processes.
- Being a customer advocate – strong internal & external communication and presentation skills.
- Track record of problem solving and bias towards action.
- Strong sales, negotiation and objection handling skills.
- Excellence in written and verbal English communication skills.
- Experience with key customer relationship management & e-mailing tools.
Don’t hesitate to apply even if you missed some of the criteria.
Salary:
- Gross salary 2630 – 3500 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.
The rest is on us:
- Growth: Learning initiatives, personal career development opportunities, internal & external training, conferences, books library, training platforms & courses, even mentorship – everything you need to reach your goals!
- Well-being: Private health insurance, professional in-house physiotherapists, on-site gym & workouts, mental health app subscriptions.
- Celebrations: Extra vacation days & gifts for special occasions and the years spent with us.
- Team building: Regular internal events, workshops, team retreats & workation trips.
- Comfort: Flexibility in regards to working hours and place.
- Office perks: Fully stocked kitchens, PS5, Foosball, Friday bun tradition, Mixtape Fridays & more.
- Bonus: Discount offers, referral bonuses, and more. Much more.
Up for the challenge? Let’s talk!
