Mid Technical Customer Success Specialist (Night shift)

Full Time

Vilnius

Oxylabs

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

A word from the team:

Here at Oxylabs, we offer an opportunity to become our best selves. while having all the tools needed to enhance our skills and work on overall growth. You will be in charge of providing our clients, who include several Fortune 500 organizations, with an outstanding customer experience, guiding them through various processes, and guaranteeing effective teamwork. If you are an ambitious person with a problem-solving mindset, apply and skyrocket your career!

Joining our team means becoming part of a fast-growing environment where development and internal career growth are strongly encouraged. We take pride in the many success stories within our department — colleagues who started in customer-facing roles and successfully transitioned into positions such as Account Management, Frontend/Backend Development, Data Analytics, Customer Experience, and Engineering. With continuous learning opportunities, supportive leadership, and clear growth paths, you’ll have the chance to build a career that evolves together with your ambitions.

Your day-to-day:

Be the main point of contact between the company and B2C/B2B customers.

Collect relevant information from our clients and internal databases and verify it.

Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.

Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.

Work alongside techies to understand IT business logic.

Partner with our customers to effectively resolve issues through online chat and email.

Working hours:

Night shift 01:00 to 09:00 EET.

Your skills & experience:

Proven experience in customer support or related roles.

Investigative mindset, motivated, ambitious, self-learner, independent.

Quick reaction and concentration, empathy and love for helping people.

Tech-savvy personality and problem-solver attitude.

Excellent communication skills in English and Lithuanian.

Nice to have:

Experience with Proxies/VPNs or similar products.

Don't hesitate to apply even if you missed some of the criteria.

Salary:

Salary: Gross salary 1500 - 2250 EUR/month + bonuses.

To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.

Up for the challenge? Let’s talk!

You will be talking to:

Miglė Žiugždaitė

Recruiter

Interested?

Let's get in touch!

Apply now

Taking Care of You

We’ve put together a benefit package to make you feel taken care of and comfortable — so you can focus on growing as a professional and achieving wins. Check out the complete list here.