Looking to step into a career path in tech? A Customer Success role at Oxylabs can set you into motion for rapid professional growth. And Justas Kašėta, our Head of Customer Success, tells all about the many learning opportunities and support you’ll find here.
Tell us a little bit about your team’s work.
In a nutshell, our Customer Success specialists deal with our clients’ queries regarding our public data gathering products — cutting-edge web scraping and proxy solutions. We provide technical support through online chats, email, Discord, and other digital channels.
And, since our team gains in-depth knowledge about Oxylabs products, we also help our Account managers and Sales teams with questions they get.
How does the training for this role go?
In the first 2 weeks, there’s a focus on theoretical information about our products and getting to know the tools you’ll be using in your daily work. Then, step by step, you start solving client queries with a senior teammate by your side who guides and supports you.
Our goal is to ease our new teammates into their new roles and give them time to really take in all the product information. Alongside technical training, you’ll get to learn B2B client communication etiquette, situation de-escalation tactics, and many more soft skills that will be useful in any career path.
How does professional development look in your team?
We have Level 1 specialists and Level 2 specialists. At Level 1, you’re solving simpler, more straightforward problems. Level 2 specialists go through more extensive training about all of our products and deal with more technically complex issues.
The in-depth product knowledge our specialists gain in their training and daily work opens many career doors within the company — we have plenty of success stories where our teammates switch to different roles in other teams.
How does it all happen? We discuss what skills our specialists want to deepen, and what professional goals they have. To support them, we look for a balance between daily responsibilities and opportunities to dig deeper into the areas that interest them.
The Oxylabs people are open and happy to share their knowledge, and our specialists have the opportunity to shadow other teams and collaborate with them on bigger quarterly projects. So, if you have a goal and are ready to learn and contribute, you’ll get plenty of chances to do so.
What about the Oxylabs culture?
One of the things we all have in common is that we truly are team players. We’re always learning and openly sharing our knowledge with each other, and if there are challenges, we solve them by putting our minds together.
We all create an environment where everyone can feel comfortable asking questions, giving and receiving feedback, and learning from failures without feeling ashamed. And when there are 500+ professionals around you who take responsibility for their work and strive to reach goals as a team, it really motivates you to do your best, too.
How do you support your team as a leader?
My goal is a supportive and healthy environment in our team. To achieve that, I focus on open and honest communication so everyone feels equal, comfortable, and heard.
And then, I aim to challenge my teammates to help them grow and reach their full potential. In the Customer Success Specialist role, there are loads of opportunities to develop as a professional — and I want people to take them!
And now, can you tell us a little bit about the practical benefits.
Since we have day, evening, and night shifts, we can be flexible when accommodating your schedule. Since we’re all a team, we step up in case of personal life situations and cover our teammates.
What’s really worth highlighting, you’ll get access to internal and external learning resources (training, courses, platforms like Coursera, etc.), Tesonet mentorship program, and various knowledge sharing events all year round.
And then, of course, there’s the yearly workation and colorful themed events where we gather to celebrate our wins and just enjoy each other’s company.
Any words of encouragement to join your team?
If you’re drawn to the tech field, Oxylabs is the place where you’ll have plenty of learning resources, opportunities to move forward as a specialist, and a big team of incredibly smart and supportive people by your side. So, definitely — apply!
Continue Reading
Want to learn more about life here at Oxylabs? Dig into these reads:
Inside Our Teams: Customer Success
All about Customer Success Team here at Oxylabs: the growth opportunities, work benefit package, support, and the fun part, together with real experiences from our teammates.
Read more
Be Driven and You'll Be Supported: Nedas' Professional Journey
Wondering how professional growth actually happens at Oxylabs? Take it from Nedas Višniauskas, our Lead of Commercial Product Owners, who shares his journey of developing his skills, collecting knowledge, and progressing in his career throughout almost 6 years with us.
Read more
What Would the World Look Like Without Web Scraping Technology?
Web scraping is an automated process of collecting data from websites. It can be used for various purposes, both by individuals and businesses. But what if this technology never existed? Actually, our lives would be so much different — find out how.
Read moreInside Our Teams: Customer Success
All about Customer Success Team here at Oxylabs: the growth opportunities, work benefit package, support, and the fun part, together with real experiences from our teammates.
Read moreBe Driven and You'll Be Supported: Nedas' Professional Journey
Wondering how professional growth actually happens at Oxylabs? Take it from Nedas Višniauskas, our Lead of Commercial Product Owners, who shares his journey of developing his skills, collecting knowledge, and progressing in his career throughout almost 6 years with us.
Read moreWhat Would the World Look Like Without Web Scraping Technology?
Web scraping is an automated process of collecting data from websites. It can be used for various purposes, both by individuals and businesses. But what if this technology never existed? Actually, our lives would be so much different — find out how.
Read moreInside Our Teams: Customer Success
All about Customer Success Team here at Oxylabs: the growth opportunities, work benefit package, support, and the fun part, together with real experiences from our teammates.
Read moreBe Driven and You'll Be Supported: Nedas' Professional Journey
Wondering how professional growth actually happens at Oxylabs? Take it from Nedas Višniauskas, our Lead of Commercial Product Owners, who shares his journey of developing his skills, collecting knowledge, and progressing in his career throughout almost 6 years with us.
Read moreWhat Would the World Look Like Without Web Scraping Technology?
Web scraping is an automated process of collecting data from websites. It can be used for various purposes, both by individuals and businesses. But what if this technology never existed? Actually, our lives would be so much different — find out how.
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